Policies
Welcome To
New Client Fee
A one-time $50 New Client Fee is needed to schedule any new client appointment. The New Client Fee is applied to the cost of a service or product when completed within 3 months.
Functional Medicine Consultations: Require a one-time $250 Consultation Fee to schedule any new client appointment. If you have an active ReLux Medical Spa Membership a one time $175 consultation fee is need to book. The cost of this Consultation Fee is non-refundable or transferable.
Cancellation Policy / No Show Policy
At ReLux Medical Spa we have a 48-hour Cancellation / No Show Policy in place to ensure guests can get in for appointments in a timely manner and to respect our providers’ time. Any appointment that No Shows and/or Cancels within 48 hours will have the following fee automatically charged to the credit card on file:
All Injection/Laser/Medical/Permanent Make Up/Tiny Tattoo Appointments:
0-15 minutes – $50
30-59 minutes – $100
60+ minutes – $150
All Skin Health/Head Spa Appointments:
0-45 minutes – $50
46-59 – $75
60+ – $100
If a client has No Shows and/or Late Cancels 2 times, client will then be required to prepay in full for future services at time of booking appointment. The amount pre-paid for is nonrefundable if the no-show/cancellation policy is violated. If the Cancellation / No Show Fee is unable to be processed the fee must be paid prior to re-scheduling.
We respect our Providers’ time as they are booked out weeks to months ahead, and we have a significant waiting list. Last-minute cancellations do not allow us time to fill those gaps. We appreciate your understanding of our cancellation policy. This will allow the ReLux team to continue to provide the highest quality service for you and future patients, as well as valuing our team members’ time.
By scheduling an appointment, you are agreeing to our cancellation/no-show policy.
How to cancel
You can cancel an appointment by calling 330-281-4699 or emailing info@reluxmedspa.com.
Canceled Appointments
If appointments are rescheduled prior to 48 hours of the appointment time, the amount paid will be credited for future services at ReLux Medical Spa and must be used with in 3 months (See New Client Fee).
Appointment Policy
Arriving late will deprive you of valuable treatment time. Although we aim to complete your entire session within the allotted time, tardiness of more than 10 minutes could result in rescheduling. For detailed information on fees, please consult our Cancellation Policy.
Refund Policy
We do not offer refunds on any services rendered. Aesthetic results are quite variable from person to person and while we do our best to achieve the desired outcome, it cannot be guaranteed. Clients are responsible for additional treatments needed to achieve desired results. No refund on Gift Card/Repeat Md purchases.
Retail
We do not offer refunds on products purchased. Defective products may be exchanged within 14 days for the same product only.
Children Policy
Here at ReLux, we love babies and children, however, we ask that you please make child care arrangements prior to your appointment. This ensures the safety of your children as well as a relaxing environment for all clients.
Pet Policy
Although we love animals, we ask that you please leave your pet at home during your visit to ReLux. Should you arrive to an appointment with a pet that is not a service animal, you will be asked to remove the animal from our healthcare facility. To avoid any disruption or inconvenience, we ask that you please leave your pet at home.
Get In Touch
Feel free to reach out and ask us anything!